Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.
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Last updated: April 2025
1. purpose and applicable rules
This policy applies to all PeakMind products purchased in the United States through our official online store.
We comply with U.S. consumer protection guidelines. While U.S. law does not mandate a fixed cooling-off period for most online purchases, PeakMind offers a 30-day satisfaction guarantee for our customers.
Customers may return their purchase within 30 calendar days of receiving the product for a full refund (excluding shipping costs, if applicable).
To request a return, please contact us via email at info@peakmindstore.com, including:
Your order number
The date of receipt
A clear statement of your wish to return the product
3. returns and full refund
If you are not satisfied with your product for any reason, you may return it within 30 days of delivery and we will issue a full refund (excluding shipping costs, if applicable).
Refunds will be processed within 14 business days after the returned items have been received and inspected at the PeakMind warehouse.
Return instructions will be provided by our customer support team via info@peakmindstore.com.
4. damaged or defective items
If you receive a damaged, defective, or incorrect product, please contact us at info@peakmindstore.com, providing:
Your order number
Your full name
A photo of the damaged or incorrect product
We will provide instructions on how to proceed (replacement or a full refund including shipping costs).
5. shipping & return costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Once the returned item is received and inspected, refunds will be issued within 14 business days.
6. exclusions
Subscription-based purchases are not covered by this policy. Separate terms apply to subscription orders.
This refund policy does not apply to products purchased from unauthorized resellers (e.g., Amazon, eBay, etc.).
7. general terms
This policy applies to all PeakMind products purchased through our official online platform.
We are committed to sustainability – our packaging is recyclable and eco-friendly.
These terms are complemented by our shipping, privacy, and general business policies.
